Doctor On Demand, MD-Led Platform

Doctor On Demand was founded in 2012 as a video-first telehealth platform built around on-demand access to board-certified physicians. Over time, the company expanded its behavioral health capabilities to include licensed therapists and psychiatrists, positioning itself as a full-service mental health telehealth provider alongside its urgent care and primary care services. In 2021, Doctor On Demand merged with Grand Rounds, a health advocacy and expert opinion company, to form Included Health. The combined entity serves employers, health plans, and government programs by integrating clinical telehealth (Doctor On Demand) with health navigation and care coordination (Grand Rounds). For patients, this means Doctor On Demand is often encountered not as a standalone consumer app but as a benefit embedded within an employer's health program — with care navigators who help direct members to the right type of care before scheduling a visit. The psychiatric services include evaluation and ongoing medication management for ADHD, anxiety, depression, bipolar disorder, and other mood and anxiety conditions. Doctor On Demand psychiatrists can diagnose and treat ADHD in adults and can prescribe non-stimulant medications; stimulant prescribing policies vary by provider and state. The therapy side of the platform includes licensed therapists trained in CBT, DBT, and other evidence-based modalities. Doctor On Demand accepts a wide range of commercial insurance plans, including Blue Cross Blue Shield, Humana, Wellmark, and Regence, as well as Medicare Part B. The platform describes its covered lives count at over 98 million Americans, reflecting both direct employer contracts and health plan partnerships. Self-pay rates are transparent and listed on the website, making pricing straightforward for uninsured patients. One practical limitation is that Doctor On Demand, like other enterprise telehealth platforms, requires advance scheduling for mental health appointments rather than offering on-demand psychiatry. Wait times for psychiatry are typically a few days to a week. The platform operates across all 50 states and has been consistently rated highly for provider quality among legacy telehealth services. services. In 2021, Doctor On Demand merged with Grand Rounds, a health advocacy and expert opinion company, to form Included Health. The combined entity serves employers, health plans, and government programs by integrating clinical telehealth (Doctor On Demand) with health navigation and care coordination (Grand Rounds). For patients, this means Doctor On Demand is often encountered not as a standalone consumer app but as a benefit embedded within an employer's health program — with care navigators who help direct members to the right type of care before scheduling a visit. The psychiatric services include evaluation and ongoing medication management for ADHD, anxiety, depression, bipolar disorder, and other mood and anxiety conditions. Doctor On Demand psychiatrists can diagnose and treat ADHD in adults and can prescribe non-stimulant medications; stimulant prescribing policies vary by provider and state. The therapy side of the platform includes licensed therapists trained in CBT, DBT, and other evidence-based modalities. Doctor On Demand accepts a wide range of commercial insurance plans, including Blue Cross Blue Shield, Humana, Wellmark, and Regence, as well as Medicare Part B. The platform describes its covered lives count at over 98 million Americans, reflecting both direct employer contracts and health plan partnerships. Self-pay rates are transparent and listed on the website, making pricing straightforward for uninsured patients. One practical limitation is that Doctor On Demand, like other enterprise telehealth platforms, requires advance scheduling for mental health appointments rather than offering on-demand psychiatry. Wait times for psychiatry are typically a few days to a week. The platform operates across all 50 states and has been consistently rated highly for provider quality among legacy telehealth services.