Privacy Policy

1. Who We Are

VirtualCareFinder.com is a telehealth provider directory that helps patients discover and compare telehealth providers by specialty, state, and insurance coverage. We are not a healthcare provider, and we do not provide medical advice, diagnoses, or treatment.

2. Information We Collect

Information You Provide Directly

When you submit an inquiry, sign up for updates, or contact us, we may collect:

Your name and email address
Your general location (state or region)
Your stated healthcare interest or specialty area (for example, "mental health" or "primary care")
Any other information you choose to include in a message

Information Collected Automatically

When you visit the Site, we automatically collect certain technical information, including:

Your IP address and approximate geographic location
Browser type and version
Device type and operating system
Pages visited, time spent on pages, and referring URLs
Clickstream data, including clicks on outbound links

This information is collected through standard web server logs and third-party analytics tools.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate the Site and understand how visitors use it. These may include:

Strictly necessary cookies: Required for the Site to function properly.
Analytics cookies: Used to understand traffic patterns and improve the Site.
Affiliate tracking cookies: Used to attribute referrals when you click a link to a third-party provider and complete a registration or purchase. See Section 6 (Affiliate Relationships) for more detail.

You may disable cookies through your browser settings, though some Site functionality may be affected.

3. How We Use Your Information

We use the information we collect to:

Operate and improve the Site and its directory listings
Send you information or updates you have requested (via email)
Respond to inquiries and provide customer support
Analyze Site usage and optimize content and user experience
Comply with legal obligations
Detect and prevent fraud or abuse

We do not use your information to provide medical advice or make clinical recommendations.

4. Health-Related Information

VirtualCareFinder.com is a directory, not a healthcare provider. We are not covered by the Health Insurance Portability and Accountability Act (HIPAA) as a covered entity or business associate.

However, we take the handling of health-related information seriously. If you share a specialty preference or healthcare interest with us (for example, by selecting a specialty when signing up for updates), we use that information solely to personalize the content we send you. We do not sell, share, or transmit health-related information you provide to advertising networks, affiliate tracking platforms, or other third parties for advertising purposes.

We do not collect clinical data, medical records, diagnoses, prescriptions, or treatment information.

5. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

Service Providers

We work with third-party vendors who help us operate the Site. These include:

Supabase: Database infrastructure
Brevo: Email delivery and marketing automation
Stripe: Payment processing (for any paid features)
Railway: Hosting and deployment infrastructure

These service providers access your information only to perform services on our behalf and are contractually obligated to protect it.

Affiliate Networks

When you click an affiliate link on the Site, you are directed to a third-party provider's website. That provider and any affiliate network facilitating the referral (such as Katalys) may set cookies or collect information about your visit in accordance with their own privacy policies. We do not transmit health-related information you have shared with us to affiliate networks or to the providers we link to.

Legal Requirements

We may disclose information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of VirtualCareFinder.com, our users, or the public.

Business Transfers

If VirtualCareFinder.com is acquired, merged, or its assets are transferred, your information may be transferred as part of that transaction. We will notify you via email or a notice on the Site before your information is transferred and becomes subject to a different privacy policy.

6. Affiliate Relationships

VirtualCareFinder.com participates in affiliate marketing programs. This means we may earn a commission when you click a link to a third-party telehealth provider on our Site and complete a registration or purchase. This compensation does not affect the cost you pay.

Affiliate links are identified with a disclosure such as "We may earn a commission if you sign up through this link, at no additional cost to you" near the relevant link or content.

Our directory listings and editorial content reflect our independent assessment of providers. Participation in an affiliate program does not guarantee or influence a provider's placement, rating, or description on the Site.

7. Third-Party Websites

The Site contains links to third-party websites, including telehealth provider websites. Once you leave the Site, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of those sites.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. If you request deletion of your information, we will honor that request subject to any legal obligations we have to retain certain records.

9. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or disclosure. These include encrypted data transmission (HTTPS), access controls on our database, and restricted access to personal data within our team.

No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we take our obligations seriously and will notify you in the event of a data breach as required by applicable law.

10. Children's Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us and we will delete it promptly.

11. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

Access: The right to request a copy of the information we hold about you.
Correction: The right to request correction of inaccurate information.
Deletion: The right to request deletion of your information.
Opt-out of email communications: You may unsubscribe from any marketing emails we send by clicking the unsubscribe link in any email or contacting us directly.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a request or learn more, contact us at [email protected].

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.